Look for your solution in these most frequently asked questions:
General Assistance Support By Email:
Place An Order (please note, this link cannot be used for general correspondence. Please be sure to include your company name, your name, your company address, your phone number, and your email address along with as much information about what you want to order as possible, including quantities, sizes, and any order deadline needs)
Locating a distributor in your area
Engineering and application solutions
Outstanding Corrective Actions - Quality
How can I quickly locate a product in Carr Lane Manufacturing's online catalog?
Carr Lane Manufacturing's online catalog allows you to locate a product in different ways. First, you can scale down by using the subcategories listed. Second, you can use the search feature that appears as a green button on the left side of your screen. The search can be used by either typing in the Carr Lane part number or the product name. The online catalog is also available in several languages. To change languages, choose the International Product Catalog link that appears on the right of your screen, no matter what page of our website you are on! You will then be able to choose from English (USA or International catalog versions), Spanish, French, Italian, or German.
What is the current version of the print catalog?
On the spine is 2014. On the cover is "2014 USA Catalog" in bright yellow lettering. If you need the current version, email us your request.
How do I access and download CAD drawings?
Over 18,000 CAD drawings are available on the Carr Lane Manufacturing website. CAD drawings can be downloaded from the website, from the button on the bottom left of the home page or you can gain access by finding the product in the online catalog and clicking on the part number for access to the 2D or 3D CAD drawing pertaining to the part.
What is "IBP" on the catalog page?
IBP stands for "Insertion Base Point" and relates to CAD drawings.
What is the standard metric thread pitch?
Unless stated, all METRIC threads used on Carr Lane Manufacturing products are coarse threads.
What are the default tolerances for Carr Lane Manufacturing parts?
Click here to view those part tolerances.
What is the toggle clamp holding force?
All holding capacity values are listed along with the part number in the Carr Lane
How do I find an equivalent item to a competitor's part number?
Navigate to the Product Comparison page and enter the competitor part number for the Carr Lane Manufacturing equivalent.
What competitors' items are compared?
We offer a variety of competitor products in our comparison database, which is updated continuously. Compare now.
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How can I find a Carr Lane Manufacturing distributor?
Carr Lane Manufacturing has more than 200 distributors worldwide. Simply go to the Distributor Locator page and click on your location to find the Carr Lane Manufacturing distributor nearest you.
What about outside the U.S. and Canada?
Carr Lane Manufacturing sells products all over the world. The Distributor Locator page will sort by country. If you live outside the one of our distributor areas, please email us and let us know. Carr Lane Manufacturing is also interested in carrying new distributors in other parts of the world.
Why should I buy from a distributor, when I could order direct?
Carr Lane Manufacturing products are sold primarily by distributors located throughout North America and the world. Distributors provide you with a local presence to address your daily needs, have local inventory of your critical need items, and have people who can respond quickly to your needs in ways Carr Lane Manufacturing and its Regional Sales Managers cannot. See the Distributor Locator page for your nearest distributor!
How do I become a Carr Lane Manufacturing distributor?
If you are interested in becoming a Carr Lane Manufacturing distributor, please contact our Executive Offices at 314.647.6200 or email us at firstname.lastname@example.org.
What is the "Distributor Sales Portal" section of the website?
We have created a section of the website focused on distributor services. If you are currently a Carr Lane Manufacturing distributor and wish to have access to the Distributor Sales Portal, please contact our I.T. Department at IT@carrlane.com. This section is accessible by password only.
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How can I find out the Price and Availability of Carr Lane Manufacturing products?
You can easily check the price and availability of Carr Lane Manufacturing parts. Simply find the product in the online catalog and click the part number to find pricing and availability of the product you need. Or, if you already know the part number, go directly to the Price and Availability check form. If you only have a competitor's part number, you can use the Product Comparison form to identify the Carr Lane Manufacturing part, and directly from that page you may access the Price and Availability check form.
Are Price and Availability and Product Comparison pages available at all times?
These pages require access to the Carr Lane Manufacturing database to function,. Carr Lane Manufacturing is located in St. Louis, Missouri, USA in the Central Time zone. Our database normal uptime schedule is Monday from 02:00 to 23:59 hours, Tuesday-Saturday 24-hours-a-day, and Sunday from 00:00 to 19:00 hours.
US Central Time is equal to Greenwich Mean Time (GMT) minus 6 hours from the last Sunday of October until the first Sunday of April. For the remainder of the year, US Central Time is equal to GMT minus 5 hours.
How may I obtain pricing and delivery information on special parts?
Please contact our Estimating Department at 314.647.6200, email us at email@example.com, or fax us at 314.647.5736 and we will be pleased to quote your special requirements. Your local distributor can also be of help.
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