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Privacy Policy

Last Modified: August 1, 2025

At Carr Lane Manufacturing Company (“Company,” “we,” or “us”), we are committed to protecting your privacy, and we want you to be familiar with how and why we collect, use and disclose information about you.  This includes information we collect through our website, www.carrlane.com (the “Website”) and in connection with the operation of our business and the offering of our products and services.  Some of this information may individually identify you. This Privacy Policy explains our information practices with respect to the information collected and the choices you can make about the collection, access and use of your information.

This Privacy Policy does not apply to any personal information collected from or about any of our employees or employees.  Personal information collected from any such employees will be protected by our employment policies and handbook.

WHAT PERSONAL information DO WE COLLECT AND HOW DO WE USE IT?

We collect information: (i) by which you may be personally identified, such as name, postal address, e-mail address, telephone number, personal preferences, payment information, including billing address, or any other identifiers by which you may be contacted online or offline; (ii) that is about you but individually does not identify you, such as IP address or other online identifiers; and/or (iii) about your internet connection, the equipment you use to access our Website and usage details (collectively, “Personal Information”).

Company collects and processes Personal Information solely to the extent (i) that it has a legitimate, lawful basis for processing and (ii) that such Personal Information is relevant to the purposes for which it was collected or disclosed.

In particular, we process Personal Information for the specific purposes listed below. The following explains which Personal Information we collect for each purpose, the nature of the purpose, the length such data is stored, the basis for collection, and any further relevant information.

  1. Visting our Website – with or without Cookies
  1. Which Personal Information do we collect about you? For this purpose, we process the following Personal Information: information about the type of browser you use, the URL of the page that you are viewing, the title and other details of the web pages you have viewed, your IP address, your device type, your Cookie ID, Internet Service Provider (ISP), hyperlinks that you have clicked, and the language settings from your browser.
  2. What is the Purpose of Processing your Personal Information? We (and third party service providers acting on our behalf or on their own behalf) use cookies and similar technologies to process data about you when you visit our Website. Cookies are files that store information on your computer hard drive or browser that mean that we can recognize that you have visited us before. We use cookies and similar technologies to improve our products and your experience on our Website by evaluating the use of our Website, products, and services to personalize content, analyze our traffic, and provide interactive features.  You can view more information on the cookies used and adjust your cookie preferences via the Cookie Consent Tool on our Website.  

 

Do Not Track (DNT) is a privacy preference that users can set in their web browsers. At this time, our Website does not support DNT codes. However, except in the case of analytics cookies, remarketing and other features described above, our website limits tracking to the uses described above.  Except in the case of analytics cookies, remarketing and other features described above, our website does not track your use across multiple websites other than the affiliated websites included within this Privacy Policy, however, other websites to which we may link.  Please review their privacy policies to understand how you may be tracked.

  1. How long do we store your Personal Information? The storage periods for each cookie may vary. Some will only last during your session on the Website, while others may last from a few months or up to a year. 
  2. What is the Basis for Processing your Personal Information? Your consent through our Cookie Consent Tool.
  3. Additional Comments: You may disable cookies via the Cookie Consent Tool displayed on the relevant Website or through your browser or device settings. Please note, however, that without cookies you may not be able to use all of the features of our Website or online services.  
  1. Contact to Deal with Requests and Provide Information about Products, Services or Promotions
  1. Which Personal Information do we collect about you? For this purpose, we process the following Personal Information: your name, e-mail address, telephone number, postal address, and personal preferences.  
  2. What is the Purpose of Processing your Personal Information? We process your Personal Information whenever you contact us in order to respond to your inquiries and comments. We process your Personal Information that you enter when registering for our Website or products or that you subsequently update or amend in your user account. We process Personal Information to provide you with the information that you request from us, including responding to your queries or comments and sending you products or samples that you have requested.
  3. How long do we store your Personal Information? We store your Personal Information for forty-five (45) days after you provide the Personal Information to us, unless we are required by law to store the Personal Information for a longer period in which case we store the Personal Information for the period required by applicable law.
  4. What is the Basis for Processing your Personal Information? Performance of the contract with, or request by, you; if you provide to us Personal Information that is considered sensitive under applicable law, your consent.  
  1. Consider Your Job Application and Communicate with You Regarding Your Job Application
  1. Which Personal Information do we collect about you? For this purpose, we use a third-party service provider to collect and process the following Personal Information on our behalf through its systems and portals: your name, postal address, e-mail address, telephone number, including primary and secondary phone numbers, your gender, your ethnic origin, your veteran status, your voluntary self-identification of disability, your work experience, including job titles, company names, and dates of employment, and your education, including the names of the schools you attended, your level of education, your degree, including majors and minors, and the dates of your school attendance.
  2. What is the Purpose of Processing your Personal Information? This Personal Information is processed in order to make employment decisions, in some instances, and to comply with applicable law. Where processing your Personal Information is required to comply with applicable law, the consequence of not providing such Personal Information is that we may not be able to process your job application.
  3. How long do we store your Personal Information? All of such Personal Information is stored within the third-party service provider’s systems and portals and is subject to the provider’s privacy policies available on the provider’s website and/or within its portal.
  4. What is the Basis for Processing your Personal Information? Your consent.
  1. Performance of Relevant Administrative Services Requested or Necessary to Facilitate our Relationship
  1. Which Personal Information do we collect about you? For this purpose, we process the following Personal Information: your name, postal address, e-mail address, telephone number, payment information, including billing address, and credit history.
  2. What is the Purpose of Processing your Personal Information? We will process your Personal Information for the purposes of performing administrative services requested or necessary to facilitate our relationship (e.g., facilitating payments or deliveries of products, services, information or materials) or to fulfill requests you have made (e.g., registration).
  3. How long do we store your Personal Information? We store your Personal Information for up to three (3) years after you provide the Personal Information to us, unless we are required by law to store the Personal Information for a longer period in which case we store the Personal Information for the period required by applicable law.
  4. What is the Basis for Processing your Personal Information? Performance of the contract with, or request by, you; if you provide to us Personal Information that is considered sensitive under applicable law, your consent. Where processing your Personal Information is performance of the contract with you, the consequence of not providing such Personal Information is that we may not be able to perform under the contract and may need to terminate the contract.
  1. Respond to Consumer Complaints and Reports of Business Concerns
  1. Which Personal Information do we collect about you? For this purpose, we process the following Personal Information: your name, post address, e-mail address and relevant information about (i) the complaint or business concern, (ii) the situation or circumstances giving rise to the complaint or business concern and/or (iii) any other Personal Information that you volunteer in your report or follow up communications.
  2. What is the Purpose of Processing your Personal Information? We will process your Personal Information for the purposes of responding to any consumer complaints or responding to reports from consumers about business concerns related to our businesses and operations.
  3. How long do we store your Personal Information? We store your Personal Information for no more than six (6) years after you provide the Personal Information to us, unless (i) we are required by law to store the Personal Information for a longer period in which case we store the Personal Information for the period required by applicable law or (ii) unless we reasonably anticipate litigation with regard to the matter in which case we would retain relevant Personal Information until such time as the litigation is concluded or is no longer reasonably anticipated.
  4. What is the Basis for Processing your Personal Information? Our basis for processing is (i) your consent with regard to Personal Information you volunteer with regard to your complaint or business concern or (ii) a legal obligation to which we are subject.
  1. Prevention of Harm to Us, Our Products or Services or a Person or Property (e.g., Fraud Prevention) or Defend Ourselves against Claims or Potential Claims
  1. Which Personal Information do we collect about you? For this purpose, we process the following Personal information: your name, postal address, e-mail address, credit history and relevant information about (i) the harm or potential harm, (ii) the claim or potential claim or (iii) the situation or circumstances giving rise to harm, potential harm, claim or potential claim.
  2. What is the Purpose of Processing your Personal Information? We will process your Personal Information for the purposes of preventing harm to Company or any of its subsidiaries or affiliates, their products or services or to any person or property (e.g., fraud prevention) and/or in the bringing or prosecution of a claim or potential claim against you.  In addition, we may process your Personal Information for the purposes of defending Company, its subsidiaries, or affiliates against claims or potential claims made against one or more of them.
  3. How long do we store your Personal Information? We store your Personal Information for six (6) years after you provide the Personal Information to us, unless (i) we are required by law to store the Personal Information for a longer period in which case we store the Personal Information for the period required by applicable law or (ii) unless we reasonably anticipate litigation with regard to the matter in which case we would retain relevant Personal Information until such time as the litigation is concluded or is no longer reasonably anticipated.
  4. What is the Basis for Processing your Personal Information? Our basis for processing is (i) a legal obligation to which we are subject or (ii) the processing is necessary for the purposes of our legitimate interests in protecting our business, products, services or a person or property or to defend ourselves against claims or potential claims.

HOW DO WE SHARE PERSONAL INFORMATION

We engage other companies, including, without limitation, certain of our affiliates and subsidiaries (“Agents”), to perform certain services on our behalf.  We may disclose, and may internationally transfer, Personal Information to these Agents to perform the services or provide the products, and, in fulfillment of the services or products, these Agents may need to disclose Personal Information collected on our behalf with us. We do not sell, trade, lease, or rent your Personal Information to Agents without prior permission from you. Also, we do not sell or disclose the Personal Information we collect to any unrelated third parties (who are not Agents) so that they may send you commercial promotions or unsolicited offers for unrelated products or services.  If you would like more information about our disclosure of your Personal Information to third parties, please contact us at [email protected].

Pursuant to agreements with these Agents, which agreements afford appropriate protections of your Personal Information, we use these Agents to provide the following services on our behalf:

  • distribution services, if an authorized Company distributor;
  • email and mailing services;
  • analytics services,
  • payment processing;
  • shipping, handling, and delivery services;
  • consumer and customer relations, including support and complaint response services;
  • employee recruitment, career portal and job applicant services; and
  • legal representation, including with regard to prevention harm to our company, its subsidiaries, our products or services or a person or property (e.g., fraud prevention).

We may use Agents to manage our advertising on other websites. These Agents may use cookies or similar technologies in order to provide you with advertising based upon your browsing activities and interests. Any personally identifiable information gathered by these Agents is not provided by the Agents to Company.  It is only used by the applicable Agent pursuant to its own privacy policies.  If you wish to opt out of interest-based advertising, please visit http://preferences-mgr.truste.com/ or http://optout.aboutads.info  to manage your preferences. Alternatively, if you are located in a European country, you may visit http://www.youronlinechoices.eu/. Please note that you may continue to receive generic ads.

In addition to disclosures described above, we may disclose or transfer Personal Information in connection with, or during negotiations of, any merger, acquisition, spin-off, sale of company assets, product lines or divisions, any financing or any similar transaction. We may also disclose Personal Information to prevent damage or harm to us, our services or any person or property, if we believe that disclosure is required to meet national security or law enforcement requirements, or in response to a lawful request by public authorities.  

When we transfer Personal Information to countries other than the country where it was provided, we do so in compliance with applicable data privacy laws and/or regulations, including, as applicable, the GDPR. We will not transfer Personal Information subject to the GDPR to a country outside the European Economic Area or the United Kingdom (UK) unless: (1) the country or recipient is covered by an adequacy decision of the European Commission or UK Information Commissioner’s Office; (2) appropriate safeguards have been put in place which meet the requirements of the GDPR (for example using the Standard Contractual Clauses); or (3) one of the derogations for specific situations under the GDPR is applicable to the transfer. These include (in summary) if the transfer is necessary to perform, or to form, a contract to which we are a party; the transfer is necessary for the establishment, exercise or defense of legal claims; you have provided your explicit consent to the transfer; or the transfer is of a limited nature, and is necessary for the purpose of our compelling legitimate interests.

Links from the Website

If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. These other websites may have their own privacy policies and are not governed by this Privacy Policy. We are not responsible for the privacy practices or the content of websites owned and operated by any such third parties. Other websites may collect and treat information collected differently.

YOUR RIGHTS WITH REGARD TO YOUR PERSONAL INFORMATION

To the extent provided under applicable data privacy or data protection laws, you may have the following rights to obtain from us: (i) confirmation as to whether or not we process Personal Information from you and, where that is the case, access to the Personal Information; (ii) rectification of inaccurate Personal Information; (iii) erasure of Personal Information; (iv) restriction of processing of Personal Information; (v) receive the Personal Information which you have provided to us and transmit those data to another data controller without hindrance; and (vi) withdrawal of your consent to some or all of our processing of your Personal Information, as applicable. If you have such rights, you may exercise any of these rights by contacting us at [email protected].  You may also have the right to lodge your complaints with the applicable legal authorities, including, without limitation, the applicable E.U. supervisory authority(ies), or the UK Information Commissioner. 

We will respond to your requests in accordance with, and within the appropriate timeframe determined by, the applicable law and/or regulation governing the use of the given Personal Information. In most cases, we will respond to requests within one month; provided, however, if the request is complex, we may extend its response time in accordance with applicable law and regulation.

CHILDREN’S PRIVACY

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18.  If you are under 18, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at [email protected].

HOW WE PROTECT PERSONAL INFORMATION

We maintain reasonable technical and organizational security measures designed to help protect against loss, misuse, and alteration of Personal Information collected and processed by us. However, information transmitted on the Internet and/or stored on systems attached to the Internet is not 100% secure. As a result, we do not ensure, warrant or guarantee the security or integrity of such information.

CHANGES IN OUR PRIVACY POLICY

As we continue to provide additional services and as the privacy laws and regulations evolve, it may be necessary to revise or update this Privacy Policy.  If we make any material changes to this Privacy Policy, including, any material changes to how we collect, use, process, and/or share your information, we will prominently post a notice of such changes on the website(s) covered by this Privacy Policy. To the extent required by applicable law, we will contact you with regard to changes to this Privacy Policy.

YOUR ACKNOWLEDGEMENT OF THIS PRIVACY POLICY AND WHEN WE ASK FOR YOUR CONSENT

By using our Website, you acknowledge that we are processing your Personal Information in accordance with this Privacy Policy.  If you do not wish that we process your Personal Information in this way, please do not use our Website or otherwise provide us with your Personal Information.

We process your Personal Information as described above. In certain instances, we only process your Personal Information if you have consented (for example, in cases where we process your Personal information for job applications or seeking employment). Where we process your Personal Information on the basis of your consent, we will ask for your consent explicitly but, in some cases and only where permitted by applicable law, we may infer in a transparent manner consent from your actions. We may also ask you to provide additional consent if we need to use your Personal Information for purposes not covered by this Privacy Policy.

CONTACT US

  • By email at [email protected].
  • By mail at  4200 Carr Lane CT, P.O. Box 191970, St. Louis, MO 63119; or
  • By telephone at 314.647.6200.

    We are committed and required to respond to any of your inquiries on this issue within one month of receiving the inquiry.